Kristopher Bauer

About Kristopher Bauer

Customer Success leader with 20 years of experience and a strong foundation in enterprise software implementation, account management, and project leadership. Proven track record of driving client satisfaction, product adoption, and long-term retention across healthcare and data privacy technology sectors.Skilled in aligning technology with business objectives and driving value through process improvement. Exceptional communicator and strategic partner to clients and cross-functional teams. Experienced in leading discovery sessions, translating business requirements, and delivering enterprise-level outcomes that scale.

Experience

1. Senior Customer Success and Implementation Manager

   TrustArc

   Feb 2020 — Present

   Lead end-to-end implementation of TrustArc’s SaaS solutions for global enterprise clients, ensuring seamless onboarding and adoption.• Manage a portfolio of international and domestic accounts, providing strategic guidance to optimize use of the TrustArc Data Privacy Management Platform.• Drive customer success by enabling organizations to assess, remediate, and report on privacy risks aligned with global data protection regulations (e.g, GDPR, CCPA).• Own post-implementation relationships, delivering ongoing product support, training, and expansion opportunities.• Conduct client workshops and manage implementation workflows to support platform scalability and compliance objectives.• Collaborate cross-functionally with product, engineering, sales, and consulting teams to align customer requirements with product enhancements.• Translate customer feedback into actionable user stories and technical requirements to influence product development and innovation.

Education

• Penn State University

  Bachelor's degree, Management Information Systems, General

  2005

• Penn State University

  Minor, Business Administration

  2005

Skills

• Emr
• Healthcare IT
• Ehr
• Workflow Analysis
• Healthcare
• Healthcare Information Technology
• Health Information Exchange
• Business Analysis
• Informatics
• Healthcare Consulting
• Cpoe
• Project Management
• Integration
• Hl7
• Ambulatory
• Troubleshooting
• Software Implementation
• Hipaa
• Practice Management
• Business Analyst
• Enterprise Software Implementation
• Healthcare Information Technology (Hit)
• Client Facing Liason to Internal Software Dev Team
• Team Leadership
• Consulting
• Computerized Physician Order Entry (Cpoe)
• Electronic Medical Record (Emr)
• U.s. Health Insurance Portability and Accountability Act (Hipaa)
• Hl7 Standards