Kris Thornton
Director of Implementation @Vonage
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WORK HISTORY
Director of Implementation @Vonage
Lead five direct reports, 1 supervisor, 19 Project Managers and 20 provisioning staff charged with implementing Vonage Services for all North American-based clients Guide three managers of Project Management, two provisioning mangers bringing 30 new clients 700 physical locations live each month on Vonage Unified Communication as a Service, UCaaS), and Contact Center as Service,(CCaaS) and Network Service offerings Spearheaded the transition of technical and project management teams from primarily implementing Vonage services from one core technology (Broadsoft) to Vonage’s proprietary UCaaS technology Redesigned the entire implementation experience by clearly documenting and defining roles and responsibilities using Lucidchart, increasing productivity by +30 %
EDUCATION
Fort Lewis College
Bachelor of Arts - BA, Theater
ABOUT KRIS THORNTON
Versatile telecommunications & services leader with a demonstrated history of delivering…
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