Kristoffer Pillar

About Kristoffer Pillar

Managed the creation and delivery of Training Content. Trained New Hire, Recursive, and…

Experience

1. Corporate Trainer

   Spectrum

   May 2007 — Present · Appleton, WI, US

   I was responsible for the pivot from in-person instructor lead training to both a hybrid in-person/virtual training and full virtual training in the Customer Service department at Charter Communications. I worked with the local Vice President to promote the use of WebEx to allow for Social Distancing during in-person ILT Events. Later, I suggested and got permission to test virtual training for a 6-week course spread over multiple sites, the success of the class encouraged senior leadership to allow virtual training throughout the organization. This change increased productivity and decreased costs significantly.• Project managed a team to create a billing system training program which was adopted and delivered to over 2,200 employees by 154 trainers. Later adopted the program into the standard curriculum for all new representative in the division.• While assisting in the development of new curriculum, I introduced processes which saved the content delivery without sacrificing quality. • Multiple Directors or Vice Presidents requested me personally to travel to over 30-national locations to deliver contend because of my excellent attention to detail, superior subject knowledge, and personal charm to win over even the most difficult people, leading to a successful conclusion to projects.• Lead over 100 multi-week classes teaching over employees with greater than 85% employee retention.• Started a sales contest with new employees which increased trainee sale transactions 10x normal. Repeated the contest with several classes with similar results with a total $20 budget each class.• Early in the negotiations, I was identified as a having critical role to the long-term success and was offered a position with Charter Communications during the merger with Time Warner Cable.

Skills

• Strategic Planning
• Employee Relations
• Customer Retention
• Customer Service
• Technical Support
• Vendor Management
• Performance Management
• Employee Training
• Direct Sales
• Process Improvement
• Sales Process
• Program Management
• Call Centers
• Instructional Design
• Training
• Customer Satisfaction
• Recruiting
• Technical Training
• Staff Development
• Retail
• Contact Centers
• Instructor-Led Training
• Leadership
• Conflict Resolution
• Cross-Functional Team Leadership
• Troubleshooting
• Public Speaking
• Telecommunications
• Time Management
• Change Management
• Sales Skills Training
• Coaching
• Team Leadership
• Training Delivery
• Leadership Development
• Sales
• Selling Skills
• Ms Project
• Management
• Team Building