Kristl Y.

About Kristl Y.

My superpower is being able to look at both the big picture and minute details in order to get to the root of an issue, and then finding, communicating, and executing the solution. I developed these skills as a small business owner, empathetically diagnosing and treating patients as a Chinese medicine practitioner and honed them when I moved into technical support and training. I’m passionate about remote work, clear communication, knowledge documentation, and creating a culture of inclusivity and belonging. I excel at handling difficult support questions (and customers) with compassion and providing clear steps to resolution when possible. I’m not afraid of saying no if something can’t be done or if a product is not the right fit for a customer. I strive to give people support experiences they’ll rave about.

Experience

1. Support Operations Engineer

   Ashby

   Oct 2024 — Present

Education

• Institute of Clinical Acupuncture and Oriental Medicine

  Master of Science

• Boston College

  Math

• Pacific College of Oriental Medicine

  Master of Science

  2005 — 2008