Kristi Wallace
Project Manager - Operations Lead at Steampunk, Inc.
- Role
- Project Manager - Operations Lead at Steampunk, Inc.
- Location
- Manassas, VA, US
- LinkedIn followers
- 500 followers
About Kristi Wallace
Certified Salesforce professional with over 12 years of experience leading Salesforce implementations and Agile project delivery across large-scale federal programs. Proven success in team leadership, stakeholder engagement, and managing full project lifecycles. Adept at aligning cross-functional teams to strategic goals and driving outcomes through structured planning and execution. Currently serving as Project Manager - Operations Lead for the DEA Diversion Program focusing on optimizing Call Center operations while overseeing project-wide deliverables and driving strategic delivery across the program.• Project Management• Agile & Scrum Methodologies• Salesforce Implementations• Cross-Functional Team Leadership• Stakeholder Engagement• Human-Centered Design (HCD)• Roadmapping• Risk & Issue Management• Training & Onboarding• Business Process Improvement• Communication & Presentation• Cloud-Based Technology: Salesforce, Jira, Confluence, Mural, Lucid Chart, ServiceNow, Slack, SharePoint*Also dowsed with a passion in Event Planning*
Experience
Project Manager - Operations Lead
May 2025 — Present
Education
George Mason University – Costello College of Business
B.S., Marketing
2002 — 2007
Skills
- Certified Sfdc Administrator 201
- Customer Service
- Editing
- Advertising
- Crm
- Salesforce.com
- Accounts Payable
- Marketing
- Mappoint
- Outlook
- Microsoft Office
- Apex Data Loader
- Proposal Writing
- Silverpop
- Dreamweaver
- Adobe Acrobat
- Photoshop
- Microsoft Excel
- Powerpoint
- Microsoft Word
- Rally
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