Kristin the
Client Success Business Consultant @Concentrix
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WORK HISTORY
Client Success Business Consultant @Concentrix
BC, CA
EDUCATION
Indiana University - Kelley School of Business
Bachelor's degree
Hult International Business School
Master's Degree
Shoreline Community College
Associate's degree
ABOUT KRISTIN THE
With over 8 years of experience in customer experience (CX) management, I am passionate about connecting with people and making a positive impact in their lives. I can be your go-to person for fine-tuning CX processes and achieving operational excellence. I have had the pleasure of setting up both in-house and managed services customer support teams and systems. Collaborating with BPOs, I led the charge in crafting system requirements, primarily in Salesforce and Zendesk. I love unraveling through customer challenges, crafting innovative solutions, and have a strong passion for building, scaling, and optimizing processes. Most importantly, I enjoy simplifying life for our end users I am always up for a chat about CX challenges and solutions and would love to connect with fellow CX people.
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