Kristin S.
CX Director | Customer Onboarding | MSP | SaaS
- Role
- Director Customer Experience at Live Oak It Partners
- Location
- Austin, TX, US
- LinkedIn followers
- 500 followers
About Kristin S.
Customer Experience leader with 5+ years of progressive leadership within a Managed Services Provider (MSP) environment. Proven track record of designing and executing client experience strategies that improve retention, increase satisfaction, reduce churn risk, and align technical services with business goals. Experienced in leading cross-functional teams, managing escalations, developing KPIs, and driving continuous improvement across the full client lifecycle. Known for building scalable processes that turn service delivery into a competitive advantage. My work style is defined by:• Comfort with uncertainty and complexity• Organized, detail-oriented, persistent, and collaborative approach• Highly skilled problem solver• Emotional intelligence • Long-term focus• Confidence in working with C-Suite professionals
Experience
Director Customer Experience
May 2023 — Present · Austin, TX, US
Education
University of South Florida
MBA
2004 — 2006
Minnesota State University, Mankato
BS, Mass Communications
Skills
- Social Media
- Sales
- Marketing Management
- Email Marketing
- Performance Improvement
- Product Marketing
- Brand Development
- Strategy
- Public Relations
- Digital Marketing
- Marketing Operations
- Leadership
- Strategic Planning
- Brand Management
- Cross-Functional Team Leadership
- Marketing Strategy
- Management
- Project Management
- Marketing
- Advertising
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