Kl Brezinski
- Role
- Client Services Director, Scaling Customer Success Practices (North America) at AppsFlyer
- Location
- Seattle, WA, US
- LinkedIn followers
- 500 followers
Experience
Client Services Director, Scaling Customer Success Practices (North America)
Jan 2022 — Present
After an 8-year career serving enterprise attribution use cases, and in order to meet the demands of hyper-growth AppsFlyer has experienced over the past 2 years, I launched a new CS team and methodologies focused on servicing less-resourced and newer-to-market customer teams at scale that maintains a high bar for tailored consulting expertise and project deliverables. Combined strategic process shifts + updated tool kits (internal and customer-facing)+ new CSM role specializations for 300% resource efficiency within market/regional segment (measured against legacy program)- new specialized onboarding program ramping two thirds of regional inbound customers with consistent best practices delivery across verticals - new analytical approach to proactive nurture and risk mitigation workflows that exceeds top industry benchmarks for the SaaS business model at 90% GRR - new technical resourcing model that allows for more productive right-expert-right-time-right-place engagements in an ecosystem of expanding complexity - organizational change management; new workflows and collaborative relationships with sellers and other internal stakeholders who needed to see value-add proven out Manages specialist team of 4 direct reports. Reports to SVP Client Services NA.
Skills
- Cross-Functional Team Leadership
- Software as a Service (Saas)
- Apis
- Product Management
- Sql
- Xcode
- User Acceptance Testing
- Mobile Devices
- Online Advertising
- Css
- Html
- C#
- Code Review
- Github
- Intercom
- Attribution Modeling
- Project Management
- Market Research
- Enterprise Software
- Technical Support
- Microsoft Excel
- Copy Editing
- Nonprofits
- Quality Assurance
- Google Adwords
- Volunteer Management
- Ad Tech
- Ios
- Marketing
- Facebook Marketing
- Digital Marketing
- Customer Service
- Agile Methodologies
- Android
- Testing
- Agile Project Management
- Social Networking
- Jira
- Professional Mentoring
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