Kristin Chapman

About Kristin Chapman

Business executive, change leader, advisor, coach, and culture anthropologist passionate about building the capabilities of people and teams to drive organizational success.My best work is at the intersection of business strategy and people initiatives, because it\'s great people turning great ideas into action who build great companies. I specialize in gathering and analyzing employee feedback to develop actionable strategies that accelerate business success. When companies prioritize both business goals and employee needs, they create thriving, winning cultures.Here’s what I’ve learned works:1. Employee experience fuels customer experience. if you want happy customers, make sure your employees feel valued and trusted. When they feel appreciated, they give their best to the customer.2. Thriving companies value both profit and people. Data-driven insights about employees are essential for making informed, impactful decisions.3. Employees are the core of brand strength. Employees who are passionate about the mission, products, and services, drive innovation and amplify the brand\'s influence.4. Diversity drives profit. A diverse and inclusive workforce where employees can be their best boosts profitability by fostering trust, transparency, and fresh ideas.I help grow business through people and culture transformation. I have expertise across all facets of talent management, total rewards, employee relations, performance management, learning and development, governance and more.Capabilities- People & Culture Strategy- Change Leadership- Consulting- Employee Experience & Engagement- People Analytics- Employee Communications- Coaching- Client Service- Business Development

Experience

1. Chief People & Culture Officer

   AAA Mountain West Group

   Jan 2025 — Present · San Francisco, CA, US

Education

• Jerusalem Center for Near Eastern Studies

  Near and Middle Eastern Studies

  1992

• Brigham Young University

  Bachelor’s Degree, Cultural Anthropology

  1995

• Washburn University

  Master of Business Administration (M.B.A.)

  2008

• Cornell University

  Change Leadership Executive Education

  2017

Skills

• Training
• Culture Change
• Personnel Management
• Project Management
• Performance Management
• Employee Training
• Executive Development
• Career Development
• Management Consulting
• Leadership Development
• Team Building
• Product Development
• Talent Management
• 360 Feedback
• Executive Coaching
• Coaching
• Emotional Intelligence
• Strategy
• Succession Planning
• Organizational Design
• Consulting
• Human Resources
• Operational Excellence
• Leadership
• Organizational Effectiveness
• Employee Engagement
• Organizational Development
• Program Management
• Change Management
• Workshop Facilitation