Kristin Helms

About Kristin Helms

I’m a high-performing business leader with expertise in multi-unit operations, driving sustainable P&L improvements through a blend of strategic insight, operational execution, and team empowerment.With a strong foundation in continuous improvement and best-practice policy development, I specialize in identifying inefficiencies, streamlining processes, and unlocking new levels of productivity and profitability. I bring a holistic view of operations and sales management — bridging field execution with strategic direction to deliver lasting impact.My leadership style is grounded in collaboration, development, and accountability. I take pride in building high-performing teams and empowering leaders to drive efficiency, achieve financial goals, and gain a competitive edge through their people.Core operational experience includes: Full P&L ownership across multiple locations Field service, logistics, distribution, warehousing, and supply chain Sales and customer relationship management (B2B) Inventory control, routing, and production oversight Culture-building, talent development, and change managementConsistently recognized as a top-performing leader, I’ve driven success across start-ups, turnarounds, and mature operations. With a sharp focus on performance optimization, I excel at transforming KPIs into actionable results, leading cross-functional teams with purpose, and navigating complex challenges with clarity and precision. I bring structure, strategy, and measurable impact to every organization I OF EXPERTISE: Multi-Unit P&L Management Operational Excellence & Lean Process Improvement Sales & Customer Experience Strategy (B2B) Leadership Development & Team Empowerment Start-Up, Turnaround & Change Leadership KPI Development & Performance Optimization Cross-Functional Team Leadership Production, Distribution, Logistics & Supply Chain Strategy Inventory Management & Resource Planning Business Process Design & Policy Development Strategic Problem Solving & Business Analysis

Experience

1. Sr Director, North America Service

   Tennant Company

   Jan 2026 — Present

   Direct North America Field Service operations across the U.S. and Canada, with full P&L accountability for a $190M+ service business. Lead a 500+ employee organization spanning Field Service, Technical Assistance, Technology Platforms, and Field Service Operations.Drive strategic vision and execution to deliver profitable growth, enhance customer experience, and expand innovative service offerings. Partner cross-functionally with Sales, Customer Service, Manufacturing, Finance, IT, HR, and Product Management to align priorities and achieve business objectives.

Education

• Northern Kentucky University

  Bachelor of Science (BS), Management

Skills

• Purchasing
• Process Improvement
• Team Building
• Management
• Sales Management
• Personnel Management
• Budgeting
• Sales
• Food Service
• Profit
• P&L Management
• Operations Management
• Team Leadership
• Quality Assurance
• Forecasting
• Continuous Improvement
• Business Process Improvement
• Operational Excellence
• Process Scheduler
• Leadership
• P&L
• Strategy
• Income Statement
• Customer Satisfaction
• Training
• Food Safety
• Budgets
• Cross-Functional Team Leadership
• Strategic Planning
• Customer Service
• Project Management
• Restaurants
• Profit Center Management
• Mentoring
• Inventory Management