Kristin Griffes

Office Administrator @Russell Plumbing And Heating

Greenville, MI, US

Led the strategic evaluation and implementation of a new field service management (FSM) platform to support company growth and streamline operations.• Oversaw company-wide adoption, training a 25-person team—including dispatch, office staff, and field technicians—on new standardized workflows and digital tools.• Introduced mobile workforce solutions through iPad deployment and MDM integration, improving field communication and accountability.• Reduced payroll processing time by 40% through automation and improved time-tracking workflows.• Decreased time from job completion to payment processing by 35%, accelerating cash flow and billing efficiency.• Strengthened overall operational performance and positioned the business for long-term scalability through data-driven process improvements.

Central Michigan University

Bachelor in Applied Arts