Kristin Frykman

About Kristin Frykman

I am a customer-centric and strategic senior process thought leader. I build and maintain trust-based relationships, utilizing deep product and process knowledge together with creativity, resourcefulness, sensitivity and pragmatism.

Experience

1. Global Process Expert, Customer Digital Strategy Lead, SAP Intelligent Enterprise Solutions

   SAP

   May 2019 — Present · Washington, DC, US

   Aligned with the Digital Customer Office, owned strategy, alignment, management, and execution of SAP’s Simplified Digital Customer Experience (SDCX) program for SAP SuccessFactors, and the Customer Success board area. • IT delivery of Self-Service Provisioning, resulting in significant ROI via lower deployment cost. • Defined S-User Token functionality requirements, delivering simplified customer experience and dramatically reduced ticket volume.• Streamlined Provisioning email notifications.Global process and strategy expert focused on the end-to-end Cloud Customer experience from within the SAP Global Process Office. Senior level ownership of efficient, repeatable customer-driven engagement processes, simplification of tooling, and consensus-building among stakeholders and leadership.• Led the transformation of Sales Handover to Sales to Success, simplifying and streamlining a complex task and leading to increased adoption and downstream data consumption.• Creation and ownership of Signavio Process Maps and variants for Customer Onboarding and Adoption processes. Quarterly workshops with business stakeholders ensured sanity and accuracy.