Kristine Mascoli
Market Insight Lead Analyst - Voice of Client Broker and Client-level Voice of Customer @Cigna Healthcare
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WORK HISTORY
Market Insight Lead Analyst - Voice of Client Broker and Client-level Voice of Customer @Cigna Healthcare
Bloomfield, CT, US
Manage US Employer Performance Guarantee survey program for member satisfaction.Lead customer communications development as part of implementation of affordability initiatives. Collaborate with SMEs in Customer Communications, Service Operations, Sales and Marketing to develop customer service talking points and scripts and internal client/employer communications to address questions and concerns about changes in health plan coverage, access to care or costs.
EDUCATION
University of Connecticut
Bachelor of Science - BS, Human Development & Family Relations
New York University School of Continuing & Professional Studies
Certificate, Digital Marketing - Global
SKILLS
ABOUT KRISTINE MASCOLI
I’m a Customer Experience and Client Success leader who turns data into clear, actionable…
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