Kristine T.
Business Owner | Customer Service Manager | Trainer
- Role
- Customer Service Manager at Upwork
- Location
- Anaheim, CA, US
- LinkedIn followers
- 500 followers
About Kristine T.
Building long-term client partnerships across e-commerce, real estate, SaaS, property…
Experience
Customer Service Manager
Aug 2018 — Present · US
I supervise and manage a team of remote agents for my clients.Combined Responsibilities:(multiple clients)- I supervise daily activities of remote agents in our team (E-commerce accounts)- I handle email customer support and social media accounts- I create training materials & train new agents- I handle emails, inbounds and outbound calls- I answer supervisor/escalated difficult calls from customers- I process payments, handle disputes, issue refunds/credits and more- I coach and retrain agents- I handle administrative tasks- Social Media Management (create, post, and monitor interaction)- Call monitoring / track call qualityAffiliates->I\'m part of Upwork since 2015. I am part of Upwork Premium Customer Service - an invite-only program in Upwork for top freelancers-> I am part of is a platform for freelancers and agencies which only allows the top 1% to join.
Education
De La Salle University
Bachelor of Arts - BA, Political Science
University of Santo Tomas
Bachelor of Laws - LLB, Law
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