Kristine Hyman
Senior Director of Client Services @Hennessey Digital
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WORK HISTORY
Senior Director of Client Services @Hennessey Digital
Problem solver creating solutions that work for everyone. • Hire and lead a top-notch team of SEO Account Managers who have successfully handled and helped grow revenue from $10 million to $21 million since January 2022.• Conduct regular 1:1 meetings to provide coaching, feedback, and professional development while strategizing performance initiatives and growth of SEO accounts.• Oversee the Creative Department, ensuring high-quality design output and alignment with strategic goals.• Collaborate constantly with engineering teams to meet project deadlines and maintain seamless execution.• Manage team workloads, assigning accounts based on capacity and expertise to optimize performance.• Address client concerns, investigate bottlenecks, and provide solutions to keep clients happy and preserve long-term relationships.• Pioneered client onboarding roadmap to promote transparency and accountability. • Maintain momentum with project management for onboarding and ongoing relationships.• Work towards retention and upsell goals, driving client satisfaction and revenue growth.• Ensure the team delivers a high-touch, white-glove service experience for clients.• Own and execute annual NPS survey using feedback provided to implement change important to our clients.
EDUCATION
Purdue University
B.S.
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