Kristine King
AI CX Expert | Helping brands leverage AI to transform customer experiences into a revenue driving, loyalty engine
- Role
- Senior Smb Account Executive at Gladly
- Location
- Austin, TX, US
- LinkedIn followers
- 500 followers
About Kristine King
With an undergraduate degree in Hospitality & Tourism Management and 8+ years of hospitality experience, customer service and creating memorable experiences with lasting impressions is my biggest passion. I\'ve since taken that passion and moved it into the Business Development world at Gladly Software Inc, scaling a team of BDRs from 4 to 16 drive consistent and equitable pipeline results YoY.Since joining Gladly, I\'ve been honored to receive awards for my leadership and team accomplishments, including Coach of the Year twice and GTM Team of the Year. I\'ve built a full Sales Enablement program, played a key role in system implementations and decision-making, and fostered an efficient, winning sales & marketing culture fueled by creativity, collaboration, and hard-dang-work. I am energized by others around me and take this energy to lead from the front with positivity. You\'ll find me in the trenches with my team every day. Growth-mindset has been the key to my success and the ideology behind my leadership.Outside of work, I\'m a big traveler, huge foodie, fuzzy blanket lover, love to go on hikes & binge-watch reality TV shows, and cuddle with my two adopted cats!WHAT IS GLADLY:Imagine those times you\'ve been annoyed telling a support agent your problem to only get transferred to another one and have to do it all over again! Resonate? Well, we fix that.We help retail & eCommerce brands like Nordstrom, Warby Parker, and Allbirds revolutionize customer experiences with AI, so they retain loyal customers and improve the workflow of their agents.Interested? Let\'s connect.
Experience
Senior Smb Account Executive
Sep 2025 — Present
Closed (9) deals valued at $63k within first fully ramped quarter• Generated (42) opportunities through AE-self sourcing & MQLs, entering the following quarter with 3x pipeline coverage• Generated (41) opportunities by launching AI GTM motion with UnifyGTM• Created a BDR Onboarding Program designed to get new hires live and booking FMs within 4 weeks
Education
San Diego State University
Bachelor's degree, Hospitality Administration/Management
2013 — 2017
The University of Applied Sciences HTW Chur
Tourism and Leisure
2016
University of South Florida
Post Crisis Hospitality Management Certificate: Certificate Program, Hospitality Administration/Management
2020 — 2020
Skills
- Microsoft Word
- Tech Savy
- Event Planning
- Coordinating Events
- Leadership
- Public Speaking
- Responsible
- Creativity
- Public Relations
- Communication
- Organization
- Adaptability
- Photoshop
- Hospitality
- Social Media Marketing
- Microsoft Excel
- Powerpoint
- Social Networking
- Events Coordination
- Event Management
- Social Media
- Great Listening Skills
- Customer Service
- Microsoft Office
- Teamwork
- Time Management
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