Kristine Smith
Executive Office of Veteran Services Director of Quality Management @Commonwealth of Massachusetts
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WORK HISTORY
Executive Office of Veteran Services Director of Quality Management @Commonwealth of Massachusetts
Boston, MA, US
As a results-driven Director of Quality Management, I am passionate about advancing care standards and driving continuous improvement, particularly for our nation’s Veterans. With a strong background in policy development, compliance readiness, staff development and performance tracking. I specialize in implementing data-driven strategies that ensure excellence in long-term care while maintaining compliance with DPH, CMS, and VA regulations.I thrive on fostering cross-functional collaboration and creating a culture of accountability, staff development, and proactive problem-solving. From leading root cause analyses to developing organization-wide policy frameworks, my focus is on optimizing operations, enhancing quality of care, and improving Veteran satisfaction through resident-centered initiatives.
EDUCATION
Quincy College
Associate of Science - AS, Registered Nursing
Chamberlain University
Master of Science - MS, Executive Leadership
Chamberlain University
Bachelor of Science - BS, Nursing
Chamberlain University
Master of Science Nursing, Nursing Administration
SKILLS
ABOUT KRISTINE SMITH
As a strategic director and change leader, I oversee projects for process improvements across diverse healthcare functions. I collaborate with multidisciplinary teams to create long-term results in new quality management procedures through analytical processes and data reporting. By developing quality improvement changes, ensuring regulatory compliance, supporting medical staff services and building positive team cultures, I create significant improvements that transform healthcare organizations. Some notable career accomplishments I would like to highlight include: Developing procedures at Shriners Hospitals for Children to ensure hospital compliance and successful Joint Commission surveys, creating pocket guides highlighting survey requirements for staff to reference and established monthly safety rounds to monitor compliance and help educate on Joint Commission specifications. Improving OR start times 94% over 5 months at Shriners by creating the role for a check-in nurse to schedule required appointments and testing and to complete all paperwork prior to the day of surgery. Increasing hand hygiene in the Boston Medical Center emergency department 85% by collaborating across departments to create a hand hygiene guide and campaign. Decreasing wait times from 40 minutes to 5 minutes for nurse assessment, and to 15 minutes for nurse midwife evaluation in the Boston Medical Center L&D department. Envisioned and developed Microsoft Access Database to generate electronic provider ongoing professional practice evaluation reports for guaranteed Joint Commission compliance.I am excited to expand my professional network and see what the future may hold. If you would like to connect, please contact me at s••••••••@me.com.AREAS OF EXPERTISE:Team Building & DevelopmentStrategy Alignment & DirectionStaff EducationChange LeadershipProject ManagementQuality ImprovementQuality ManagementContinuous Process ImprovementCross-functional Team LeadershipMicrosoft Office (Word, Excel, PowerPoint, Outlook, Publisher, Access)Proficient in VisioPatient Experience Patient AdvocateCommunication & Problem SolvingMicrosoft Office
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