Kristine Lorgan
Technical Account Manager
- Role
- Techincal Account Manager at Sandata Technologies
- Location
- Albuquerque, NM, US
- LinkedIn followers
- 500 followers
About Kristine Lorgan
Top-performing Solution Consultant sales professional with a record of success generating new revenue and preventing attrition to save existing ARR. Uniquely skilled at developing relationships through consulting with organizations to incorporate transformative technology strategies and solutions to solve specific business problems. Diverse software industry experience demonstrating adaptive abilities that transcend specializing in a single sector. I am passionate in my pursuit to help individuals and organizations meet, or rather exceed their goals, finding a path to success.
Experience
Techincal Account Manager
Jun 2023 — Present
Serve as the Technical Voice and provide the first line of complex technical support for customer programs.• Liaison with multiple teams including Customer Success Managers, Product, Development, Engineering, C level and more to troubleshoot and support state MCO programs.• Research various sources such as SQL, AWS, Postman to assist with identifying issues and finding solutions.• Project Management for new implementations, program changes, and other internal projects as needed. Including lead for User Acceptance Testing process.• Develop and maintain technical documentation, technical writing, verbal communications, and coordination of resources necessary to serve state payor programs.
Education
University of Colorado Boulder
BA
1998 — 2001
Skills
- Digital Signage
- Gotomeeting
- Microsoft Exchange
- Sales Operations
- Professional Services
- Technical Support
- Customer Service
- Team Leadership
- Public Speaking
- Lead Generation
- Sales Process
- Management
- Team Building
- Firewalls
- Strategic Partnerships
- Customer Service Training
- Active Directory
- Voip
- Solution Selling
- Microsoft Office
- Sales
- Account Management
- Direct Sales
- Advertising
- Training
- Customer Satisfaction
- Security
- Enterprise Software
- Project Management
- Software Implementation
- Salesforce.com
- Servers
- Crm
- Troubleshooting
- Networking
- Marketing
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