Kristina Fontana
Client Success Executive @Progenyhealth, Llc
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WORK HISTORY
Client Success Executive @Progenyhealth, Llc
Lead enterprise client relationships across national health plans, supporting retention, satisfaction, and strategic growth• Develop and execute renewal strategies using SWOT and WIN plans to align client goals with service delivery• Manage and coach a Client Success team, optimizing onboarding workflows and increasing overall team efficiency• Collaborate with Marketing to design targeted campaigns that enhance stakeholder engagement and brand visibility• Build trusted relationships with C-level client stakeholders, maintaining executive references to support business development• Oversee QA testing and dashboard improvements, using insights to guide roadmap planning and enhance reporting• Elevate client experience by proactively identifying needs, resolving issues, and ensuring high levels of satisfaction• Negotiate complex partnership agreements in coordination with legal, finance, and procurement teams• Drive thought leadership initiatives, including client-facing campaigns and co-branded assets that support new business lines and market expansion
EDUCATION
California State University-Northridge
Bachelor of Science (BS)
New York Medical College
Doctor of Physical Therapy
California State University, Northridge
Bachelor of Science - BS
ABOUT KRISTINA FONTANA
I am a healthcare and health technology leader specializing in strategic account…
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