Kristina Awalt

About Kristina Awalt

As a Director of Operational Excellence in the financial services industry, I lead initiatives that strengthen knowledge management, improve operational efficiency, and enable teams to perform at their best. My work focuses on transforming complex processes into streamlined, scalable solutions that support business growth, reduce friction, and improve the employee and customer experience.I specialize in aligning learning, knowledge, and operational strategies with enterprise priorities. Through thoughtful process analysis and continuous improvement, I identify inefficiencies, simplify workflows, and implement solutions that make critical knowledge—across products, services, policies, and procedures—clear, accessible, and actionable for frontline teams.In addition to leading knowledge management and learning initiatives, I was selected to support cross-functional enterprise value streams, partnering with strategy, technology, and operations leaders to drive large-scale improvements and automation efforts that enhance risk management, operational performance, and data-driven decision-making.My experience spans strategic planning, training facilitation, knowledge architecture, and corporate communications. I leverage tools such as Jira, Jira Service Desk, and Microsoft technologies to manage complex initiatives and deliver results in fast-moving environments.I am passionate about continuous improvement and building systems that not only solve today’s problems but anticipate future needs. I thrive in collaborative environments where I can align teams around shared goals, lead high-performing groups, and create inclusive spaces where people feel empowered to contribute.I hold a Bachelor’s degree in Elementary Education from the University of Maine and maintain Series 24, SIE, Series 7, and Series 63 financial licenses.Let’s connect to explore innovative approaches to operational excellence, knowledge strategy, and organizational effectiveness.

Experience

1. Director Operational Excellence

   Ally

   Nov 2025 — Present

Education

• University of Maine

  Bachelor's degree, Elementary Education and Teaching

  2004 — 2010