Kristina Misailova

Operations Manager @Compass

NY, US

Director of Operations & Strategy | Compass – The Blatman TeamNew York, NY | 2025–PresentAs Director of Operations & Strategy for one of Compass’s top-performing NYC teams, I architect scalable systems, data-driven processes, and cross-functional alignment to accelerate growth, streamline workflows, and elevate the client experience. I oversee all business operations, from revenue management to marketing automation, integrating technology solutions that enable smarter decision-making and measurable performance outcomes.Leadership Focus: • Strategic Planning & Growth Enablement: Translate business goals into operational frameworks and quarterly OKRs; oversee execution across sales, marketing, and client experience functions. • Technology Integration & Process Automation: Implement CRM, analytics, and workflow automation tools to create visibility across the sales lifecycle and reduce manual friction. • Cross-Functional Program Management: Partner with Compass corporate teams (marketing, finance, product, compliance) to align operational goals, enhance adoption of new tools, and improve performance tracking. • Data-Driven Insights: Build dashboards and reporting systems that monitor KPIs, optimize lead conversion, and forecast performance across active and future listings. • Brand & Marketing Strategy: Lead digital marketing and creative strategy across Google Business, Compass CRM, and paid media, improving ROI through data-backed optimization and segmentation. • Team Development & Change Management: Mentor agents and operations staff on new systems and workflows, fostering a culture of accountability, collaboration, and innovation. • Client Lifecycle Management: Design and implement standardized client communication, post-sale reporting, and feedback loops to drive retention and referral growth.

SUNY Empire State College

Bachelor's degree