Kristina McCann
25 Years of customer advocacy & business success | 15 Years SaaS implementation & adoption | Dedication to creating environments where people thrive, grow, and succeed | Lifetime of positivity & reliability = PRICELESS!!
- Role
- Implementation Manager, Team Lead at First Due
- Location
- Detroit, MI, US
- LinkedIn followers
- 500 followers
About Kristina McCann
Experienced leader transforming customer journeys through people, process, and…
Experience
Implementation Manager, Team Lead
May 2025 — Present · Garden City, NY, US
Lead and mentor a high-performing team to achieve project goals, core metrics, and CSAT targets• Oversee training, coaching, and performance management to ensure team growth and execution excellence• Drive quality assurance, process improvements, and risk mitigation across implementation initiatives• Act as a subject matter expert in implementation best practices, ensuring consistent, high-quality delivery• Foster strong stakeholder relationships and maintain clear, proactive communication on progress and outcomes
Education
University of Phoenix
Courses: Statistics I and II
2005 — 2005
Western Michigan University
Bachelor of Science
1993 — 1996
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