Kristina Martinez
Senior Technical Engineer — Swarm Lead
- Role
- Customer Success Engineer at Salesforce
- Location
- Brockton, MA, US
- LinkedIn followers
- 500 followers
Experience
Customer Success Engineer
May 2017 — Present · Cambridge, MA, US
Takes ownership of weekly goals, projects, and tasks and managing/coordinating internal resources in pursuit of their completionManages cases and issue resolution from the initial customer report through to solution implementation; coordinates with other departments and personnel and drive case closure within SLA requirements Documents troubleshooting and problem resolution steps. Distributes lessons learned to team and organization. Demonstrates the ability to internalize and independently implement training and past experience. Maintains current and assists in designing new system integrations Assists in coordinating releases with Business Applications team members. Ensures that protocol is followed and maintain high-quality assurance standard projects Handles tier 2 customer support escalations, consulting on sales engagements, knowledge transfer to customers and other departments. Onboard new customers and delivers or supports the customization that often comes with it
Education
Quincy College
Computer Science
2016 — 2017
Cambridge College
Computer Science
Skills
- Research
- Problem Solving
- Microsoft Office
- Management
- Time Management
- Public Speaking
- Customer Service
- Microsoft Excel
- Networking
- Teamwork
- Salesforce.com Development
- Leadership
- Social Impact
- Troubleshooting
- Social Media
- Salesforce.com Administration
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