Kristina Hernandez
Assistant Director of Food and Beverage @Hyatt Regency Lost Pines Resort & Spa
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WORK HISTORY
Assistant Director of Food and Beverage @Hyatt Regency Lost Pines Resort & Spa
In charge of both short and long-term planning and management of F&B operations spanning the front and back of the house.Recruits, trains, empowers, coaches, and counsels\' employees to uphold Hyatt service standards and procedures.Provides direction, support, and oversight for employee development. Reviews timecards weekly, addressing any discrepancies or opportunities with the Operations team.Manages and reviews the daily financial report of the operations division.Responsible for the implementation of payroll, reports, forecasts, inventory, and budget. Conducts in-depth guest survey analyses to identify opportunities for improvement.Addresses customer complaints effectively to uphold high levels of satisfaction and quality.Implements procedures aimed at enhancing guest and associate satisfaction. Understands and is responsible for all department of health regulations and OSHA guidelines
EDUCATION
Slippery Rock University
Bachelor's degree, Business Management and Marketing,
Slippery Rock University
Bachelor of Science, Business Management; Marketing
SKILLS
ABOUT KRISTINA HERNANDEZ
I would like to further my knowledge and skills within the hospitality industry.
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