Kristina Dorsey
Senior Strategic Account Manager @FiscalNote
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WORK HISTORY
Senior Strategic Account Manager @FiscalNote
Responsible for performance, growth, and retention of assigned key enterprise accounts with an annualized book of business of approximately $5M+. • Provide proactive and routine communication with C-level and senior contacts to conduct regular account reviews to ensure client satisfaction with performance, products and services • Proactive management and communication on key KPIs with deep understanding of KPI drivers to further drive success or address potential problems • Identify client risks, design and implement remediation plan and own remediation process to resolution • Develop deep understanding of client industry, business model and business objectives • Drive and implement client specific strategy based on client s needs and business goals to maximize ROI and full potential of FN offerings • Make recommendations on what will work best for franchise accounts and multi-location businesses leveraging industry knowledge, trends and best practices • Properly leverage internal resources for delegation and account support to ensure timely and accurate delivery of services • Plan, organize and attend client in-person events, quarterly business reviews and other ad hoc events as needed
EDUCATION
University of Connecticut
Bachelor of Arts, Political Science
SKILLS
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