Kristina Davis

About Kristina Davis

A sales and operations expert with 20+ years of experience managing high-capacity upscale properties, catering to business travelers, meetings, and conventions market. Able to establish service-driven environments while cultivating a collaborative work setting and reducing employee turnover. Known for developing/managing multi-million dollar budgets, directing sales operations, and implementing effective marketing strategies. Capable of recruiting, training, and managing hundreds of employees while promoting practices that result in loyal client relationships.Career Highlights: Successfully increased Occupancy Index by 27.3% and revenue per available room (RevPAR) index by 23.7% for hotel with 287 rooms; boosted profits for 12K sq/ft. of event space by deploying effective sales/marketing strategies Mentored numerous staff members in methods to optimize hospitality efforts, which resulted in promotions to elevated roles within organization Significantly dropped employee turnover rate by 50% and increased staff morale while serving as General Manager; boosted Crowne Plaza service score by 10 points during COVID-19 pandemicProfessional Skills: Sales Operations Hiring & Training Event Management Contract Negotiation Guest Service Management Human Resources Hospitality Management Partnership Development Executive Communication Budget Mgmt.| Project Mgmt. P&L Management Revenue Generation Marketing Strategies MS Office | Google Suite Delphi | Opera | MerlinContact Information: 93••••••29 k••••••••@aol.com

Experience

1. Lead Analyst

   Atrium Hospitality

   Jun 2022 — Present

   Manage the daily in-bound Sales and Event inquiries and lead volume for assigned hotel(s).Retrieve and analyze in-bound inquiries generated through a variety of electronic and direct lead sources;Conduct basic qualification of the lead to determine the most efficient and effective action, such as routing the lead to the appropriate sales manager, determining if the lead can be profitably accommodated in the requested hotel, offering the customer alternate locations, or assisting the customer in using the self-serve small group tools on the hotel\'s website.

Education

• Glendale Community College

  Business Administration

  1988 — 1990