Kristina Coke
Researcher, Customer Service Expert, Education Admissions Recruiter, Passionate about Education, Training, an Professional Development
- Role
- Education Teacher at Kelly
- Location
- Birmingham, AL, US
- LinkedIn followers
- 500 followers
About Kristina Coke
Experienced professional skilled in customer service, educational recruiting, admissions, online support, research, and administration duties. High skill level in Microsoft Office software and daily computer use. Expert at researching and data entry. Currently looking for part time and work from home opportunities.
Experience
Education Teacher
Mar 2015 — Present · Birmingham, AL, US
Uses side by side coaching methods to develop and train new bankers• Supports leadership by providing on the floor support for bankers with questions, escalations, and resource verification to provide customer resolutions• Navigates through multiple computer systems to better assist customers and bankers• Provides online support/troubleshooting/financial guidance and website navigations for customers via phone • Answers multiple inbound phone calls daily• Uses fraud prevention techniques daily; submits fraud claim for review• Completes compliance training regularly and maintains up-to-date industry knowledge • Daily use of Microsoft Outlook, Excel, and Word; • Expert at organizing, multi-tasking, and being attentive to detail• Knowledgeable of Softphone, CCM, CSA, Empower and NICE call recording• Uses strong speaking and writing skills; excellent communicator• Provides excellent customer care and service; builds rapport and networks with my internal and external customer• Works well independently and in team environment; participated in community service/outreach events; extremely professional and timely• Exceeds goals and metrics; recognized pillar of excellence performer for consistent quality and assurance and customer experience scores• Operates within regulatory compliance standards • Facilitates workshops to teach and train on systems and quality and assurance regulatory standards; use Microsoft Power PointNetwork through social media sitesUses journalism and writing knowledge and experience to assist with project proposal and implementation
Education
Liberty University
Masters degree
2012 — 2014
Grambling State University
Bachelor of Arts (B.A.)
2005 — 2009
Skills
- Photoshop
- Powerpoint
- Microsoft Excel
- Management
- Microsoft Office
- Sales
- Leadership
- Quality Assurance
- Training
- Presentation Skills
- Research
- Microsoft Word
- Career Development Coaching
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