Kristina Benedetto

Team Lead Manager @PGA National Resort

Palm Beach Gardens, FL, US

Highly experienced Lead FOH in the hospitality field with an outstanding record of customer service and team leadership• Skilled in anticipating and exceeding customer needs while delivering exceptional service in a fast-paced environment• Trained and worked with individual servers to improve performance from time management to increasing food and beverage sales• Developed and implemented successful onboarding program.• Worked in coordination with other departments to ensure that customers receive excellent service• Answer guest concerns in a timely efficient manner• Manage all liquor and food or supplies needed for daily, weekly and monthly inventories• Oversaw daily operations of service team, delegated tasks, and trained new staff• Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service