Kristina Barasch
- Role
- Senior Customer Services Manager at Apollo Education Group
- Location
- Mesa, AZ, US
- LinkedIn followers
- 500 followers
About Kristina Barasch
Dynamic and innovative Senior Operations Manager with over 20 years of experience in…
Experience
Senior Customer Services Manager
Jul 2006 — Present
Promoted to manager position to recruit, train and supervise 10+ Student Services Representatives. Foster an environment in which students enjoy high levels of service and employees are motivated to deliver top performance. Respected builder and leader of customer-focused teams, four of which were promoted within the organization over the past three years.Improved customer/student retention by 20% through implementation of training and process improvement which helped turn around under performing operations.Responsible for division wide growth by providing unique and individualized client based solutions leading to the creation of newly formed teams and managers. Developed innovative customer service standards designed to meet academic, intellectual and social needs of students which consistently achieved record-high customer satisfaction rankings.Participated in the development and re-design of the internal Share Point site in an effort to provide and foster optimal communication.
Skills
- Presentation Coaching
- Html & Javascript
- Javascript
- Sales
- Retail
- Recruiting
- Direct Marketing
- Staff Development
- Verbal and Written Communication
- Business Analysis
- Admissions
- Coaching
- Sales Force Effectiveness
- Sales Process
- Team Building
- Management
- Talent Management
- Communication
- Organizational Development
- Process Improvement
- Public Speaking
- Career Counseling
- Leadership
- Distance Learning
- Vendor Management
- Program Management
- Adult Education
- Sales Effectiveness
- Instructional Design
- Performance Management
- Customer Service
- E-Learning
- Talent Acquisition
- Leadership Development
- Training
- Sharepoint
- Strategic Leadership
- Html
- Microsoft Share Point
- Career Development
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