Kristina Attewell
Lead Program Manager | Operations Management | Process Design & Optimization | Project & Program Leadership | Business Transformation
- Role
- Lead Program Manager at Concentrix Catalyst
- Location
- Bellevue, WA, US
- LinkedIn followers
- 500 followers
About Kristina Attewell
I am a strategic, driven, and focused professional with a seasoned operations…
Experience
Lead Program Manager
Jul 2022 — Present
Concentrix Catalyst combines human-centered design, powerful data, and strong tech to accelerate CX transformation at scale.As Sr. Organizational Change Management Consultant, I am accountable for ensuring the seamless deployments of transformative software (including ServiceNow, Workday, and Salesforce) for diverse customers. To carry out my mandate, I develop and implement a suite of change initiatives – including organizational readiness assessments, stakeholder impact analyses, communication strategies, training plans, risk assessments, and resistance mitigation plans – to ensure maximal adoption of new technologies and ways of working.Some of my key contributions include: Equipped client-side teams with all the knowledge, tools, and resources to swiftly adopt changes and drive top-down transformation. Ensured value realization of customers’ investments in Concentrix services. Developed training programs for a variety of user groups to elevate staff performance. Led a CRM migration for a high-profile social media company from a change management perspective impacting 1K+ users. Overhauled a private university’s online strategy to strengthen content governance, streamline website design, and optimize the internal/external user experience. Drove change efforts to support a content management system (CMS) consolidation project for a Fortune 500 tech company. Managed change communications for a large-scale Workday migration, resulting in an 84% favorable change readiness score. Developed guidelines and documentation for onboarding team members; streamlined time-to-readiness metrics by 45%. Instituted a change management health score to provide greater transparency and visibility into key success metrics for ongoing projects.
Education
Kennesaw State University
Business Administration and Management, General
Skills
- Social Media
- Sales Process
- Online Advertising
- Customer Service
- Lead Generation
- Business Development
- Sales
- Social Media Marketing
- B2b
- Account Management
- Crm
- Email Marketing
- Operations Management
- Order Processing
- Management
- Leadership
- Customer Relationship Management (Crm)
- Salesforce.com
- SEO
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