Kristin Simon
Director of Hospital Operations @Westford Veterinary Emergency & Referral Center
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WORK HISTORY
Director of Hospital Operations @Westford Veterinary Emergency & Referral Center
I lead and oversee all aspects of day-to-day clinical and business operations across a large-scale, emergency and multi-specialty veterinary hospital generating over $20 million in annual revenue. • I am responsible for managing a diverse team of 100+ veterinary professionals, ensuring the highest standards of patient care, client service, and operational efficiency.• Provide strategic and operational leadership for Emergency and Specialty Services, including: Ophthalmology, Surgery, Internal Medicine, Cardiology, Urgent Care, Neurology, Physical Rehabilitation, and Anesthesia.• Collaborate with medical directors, department leads, and support staff to drive performance, growth, and continuous improvement across all departments.• Oversee staffing, budgeting, forecasting, and resource allocation to ensure financial and operational success.• Develop and implement SOPs, workflow efficiencies, and quality assurance programs to enhance patient outcomes and client satisfaction.• Lead change management initiatives and cultural development to foster an engaged, high-performing team environment.
EDUCATION
Bay Path University
Master of Business Administration - MBA
Bay Path College
Master of Business Administration (MBA)
Bay Path University
Bachelors of Science
ABOUT KRISTIN SIMON
10+ years of experience as an Operations Director. Have lead teams of 100+ employees…
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