Kristin Smothers
Technology Executive | Digital Transformation | Customer Experience | Cross-Functional Collaborator | Global | Strategy | Emerging Technologies | Agile | High-Performing
- Role
- Sr Director, Head of IT Service Delivery at Barings
- Location
- Charlotte, NC, US
- LinkedIn followers
- 500 followers
About Kristin Smothers
I am an engaging Technology Leader with depth of experience across application development, infrastructure, cybersecurity and support organizations. I have a passion for building high-performing teams that deliver strategic business value and have fun while we are doing it. For me, it\'s not just what we deliver, but how we do it with a focus on partnership, collaboration and continuous improvement. What that looks like in more detail: Enterprise Technology Leadership - Experience leading large-scale digital transformations, infrastructure modernization and user experience initiatives across banking and financial services.Cross-Functional Strategy & Execution - Proven ability to align product, engineering, operations, cyber security and business units to deliver measurable outcomes and enterprise-level impact.Agile, Dev/Ops and Automation Expertise - Champion of Agile methodologies, Dev/Ops and test-driven development with a focus on improving delivery speed through automation, self-service, and rigorous prioritization.Scalable Platform & Service Development - Directed the design and development of innovative platforms including AI-powered digital assistant, transitioning to managed services (XaaS) and driving savings as part of modernization efforts.Global Infrastructure & Vendor Transformation - Led multi-$100M+ dollar efforts to transform & modernize infrastructure, including vendor transitions, global integrations and risk-mitigation programs.Team Building & Collaborative Leadership - Build and led high-performing global teams supporting over 800 personnel, with a focus on talent development, enabling new technologies and cultural alignment.Financial & Operational Governance - Manage significant high-dollar technology budgets, implemented cost transparency models and optimization strategies, often exceeding saving goals.
Experience
Sr Director, Head of IT Service Delivery
Sep 2025 — Present · Charlotte, NC, US
Responsible for the delivery of infrastructure and operations’ services, ensuring alignment with stakeholder and business expectations. In addition, focused on developing service strategies and operational plans, implementing continuous improvement activities for compliance, quality, risk and IT Service Management while leading work intake and and permit processes. Focused on ensuring success in user experience and infrastructure delivery management for all of Global Technology Infrastructure and Operations.
Education
University of Michigan - Stephen M. Ross School of Business
MBA
Northwestern University
BA
Find verified contacts for anyone on LinkedIn
Unifers gives sales teams verified emails and direct dials, enriched profiles, and outreach that lands in the inbox.
Free plan included · No credit card required
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.