Kristin M.
AI-Powered Product Leader | Automating Ops, Integrations & Engineering Workflows | Bridging Business + Tech to Scale Smarter
- Role
- Director of Product Operations & Technical Operations Technical Product Manager at Perq
- Location
- Fort Collins, CO, US
- LinkedIn followers
- 500 followers
About Kristin M.
Accomplished product and operations leader with over 15 years of experience spanning product operations, system integrations, AI-driven process optimization, technical support, data analysis, and product management. Backed by an MBA and PMP certification, I bring a strategic and results-oriented approach to managing complex initiatives and scaling product lifecycles. I specialize in streamlining operations through automation and AI technologies, improving cross-functional collaboration, and implementing data-informed strategies that drive business growth. With deep expertise across both the technical and business sides of product, I bridge teams, translate strategy into execution, and deliver impactful, scalable solutions that accelerate innovation and efficiency.
Experience
Director of Product Operations & Technical Operations Technical Product Manager
Jan 2024 — Present
Leading the transformation of product operations through AI-driven process optimization, automation, and data-informed decision-making; guide cross-functional adoption of emerging technologies.• Manage and mentor a team of technical engineers responsible for troubleshooting, solution design, system maintenance, and supporting product launches and client implementations.• Define and deliver product strategy and roadmap across integrations, APIs, and web platforms; oversee development, prioritize backlogs, and partner on go-to-market and launch plans.• Drive continuous improvement through AI-powered automation by managing Jira system administration, optimizing workflows, and enabling integration between tools to enhance team efficiency and visibility.• Collaborate with product and executive leadership to align product operations with business strategy; serve as the technical voice in product leadership, release, and GTM planning meetings.• Partner with vendors, clients, and internal teams to engineer and implement scalable technical solutions that enhance product reliability and client satisfaction.• Manage beta programs, feature rollouts, and A/B testing to validate performance, collect insights, and inform roadmap prioritization.• Oversee the product tech stack by defining best practices, optimizing adoption, and ensuring tool interoperability for improved operational scalability.• Analyze product and customer data to identify trends, improve performance, and report insights to key decision-makers, using AI to accelerate development and reduce use of development resources.• Subject matter expert in Google Analytics, Google Tag Manager, and Drupal CMS: managing implementations, data integrations, and performance reporting to optimize digital experience, SEO and ad performance.
Education
Indiana Wesleyan University
Master of Business Administration (M.B.A.), Business
2015 — 2017
Indiana University Bloomington
BS, Informatics
2007 — 2011
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