Kristin Kane

Director, Client Management @Optum

Minneapolis, MN, US

Accountable for shaping and driving activity related to the execution of client delivery plans across specific programs – behavioral health, medical benefits management, and family building/women’s health support solutions.• Establish, cultivate, and manage the customer relationship at multiple levels; C-suite executives to solution owners - serving as a trusted business advisor/partner to the client.• Responsible for customer renewals, retention, and overall client satisfaction.• Experience managing contract negotiations and partnering with client procurement teams.• Partner with cross-functional teams to build an effective client plan that addresses business needs, supports growth, provides measurable value, and increases client engagement.• Collaborate with sales on new growth opportunities through a deep understanding of client’s business goals.• Develop and refine client strategy by participating in due diligence, scoping and design sessions with the client formally and informally, and to continually identify needs of client.

Saint Mary's University of Minnesota

Master of Arts

Minnesota State University, Mankato

Bachelor's degree