Kristin Highton
Senior Customer Account Manager at Avalara - Transition Manager
- Role
- Senior Customer Account Executive at Avalara
- Location
- Tucson, AZ, US
- LinkedIn followers
- 500 followers
Experience
Senior Customer Account Executive
Jul 2021 — Present · Tucson, AZ, US
Transitioned customers of acquired companies to Avalara (terms, process and pricing)- Increased business by YOY with 25% less customers- Negotiated difficult price increase and agreement conversations with Enterprise level customers- Created internal process changes to accommodate new business issues- Work closely with Product Management to identify improvements to services- Work with internal teams to ensure services are scalable (upgrades / add on products / professional services)- Advocate for additional Avalara services to customer base
Education
University of Arizona
BA
1986 — 1990
Skills
- Leadership
- Enterprise Software
- Channel Sales
- Salesforce.com
- Channel Account Management
- Multi-Channel Marketing
- Professional Services
- Account Management
- Time Management
- Cloud Computing
- Enterprise Content Management
- Channel Relationship Management
- Crm
- Saas
- Channel Partners
- Software as a Service (Saas)
- Business Development
- Management
- Channel Strategy
- Strategy
- Microsoft Sql Server
- Solution Selling
- Direct Sales
- Organizational Effectiveness
- Document Management
- Budgets
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