Kristin Grace
Analytics + Project Management + Retail Operations
- Role
- Operations Analytics at Shastic
- Location
- Austin, TX, US
- LinkedIn followers
- 500 followers
About Kristin Grace
Data-driven operations, product, and growth strategist with 10+ years of experience…
Experience
Operations Analytics
Jan 2025 — Present
At Shastic, I bridge data, operations, and client experience to help financial institutions integrate AI technology that streamlines lending and member service processes. I work cross-functionally with engineering, development, and client success teams to ensure seamless implementation and measurable impact.Key Contributions:• Manage daily operational reporting across multiple credit union clients, tracking system performance and adoption metrics.• Partner with engineering teams to identify, document, and resolve backend issues in DocPush, Jira, and Confluence, driving faster deployment and stronger data integrity.• Build and refine automated reporting systems to improve visibility into client performance and reduce manual workload.• Collaborate with executive leadership on hiring initiatives, marketing materials, and conference deliverables to support company growth and brand positioning.• Champion data-driven process improvements that enhance scalability, communication, and client satisfaction.Shastic’s platform combines automation and AI to transform how credit unions operate — and I get to be the human link ensuring the technology works smarter, not harder.
Education
Texas Tech University
Bachelor of Science, Apparel Design and Manufacturing
2001 — 2005
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