Kristin Farrell
Director of Customer Service & Operations @Plymouth Rock Assurance
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WORK HISTORY
Director of Customer Service & Operations @Plymouth Rock Assurance
ABOUT KRISTIN FARRELL
Customer Service Operations Executive with 15+ years of progressive leadership experience driving performance, transformation, and service excellence within large-scale, omnichannel contact center environments. Proven success leading multi-site operations supporting customers and 500+ agents across voice, chat, text, email, and digital channels that exceed customer expectations. Strong problem solver that is a strategic partner to senior leadership, aligning operational execution with enterprise goals to elevate customer experience, workforce engagement, and scalable growth. Experienced workforce management optimization, KPI management, and digital transformation initiatives including AI and automation.
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