Kristin Deluca

Power of Engagement Champion Trainer @Omni Hotels & Resorts

Pittsburgh, PA, US
MOBILE NUMBERS
+91 *********19

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WORK HISTORY

Jan 2023 — Present

Power of Engagement Champion Trainer @Omni Hotels & Resorts

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One of ninety leaders in the company to facilitate and train hotel staff on enhanced Power of Engagement training to increase overall guest satisfaction scores in the hotel.

EDUCATION

1988 — 1992

PennWest Clarion

Psychology

SKILLS

HospitalityYield ManagementResearchHotelsMicrosoft WordTeachingHospitality ManagementEnglishSelf-DrivenBudget ForecastsRooms DivisionPhotoshopFront OfficeStrategic PlanningHotel ManagementForecastingMicrosoft OfficeSix SigmaMicrosoft ExcelPowerpointWindowsLeadershipHtmlHotel Brand ChangesBrand PerformanceTraining LeadershipHospitality IndustryProperty Management SystemsProject ManagementFood & BeverageCustomer ServiceRevenue AnalysisPublic SpeakingPre-OpeningOutlook

ABOUT KRISTIN DELUCA

Results oriented individual with diverse experience in Project Management, Training and Development, Revenue Management, Hotel Operations, Food and Beverage and Customer Service.Experienced with major brand franchise properties: Marriott, Starwood, Wyndham, IHR and Omni. Thirty plus years of hands on experience in various senior hospitality level positions have provided me with an open and confident management style, and the demonstrated ability to work well with guests, associates, senior level management, and property owners.

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Kristin Deluca — Power of Engagement Champion Trainer at Omni Hotels & Resorts in Pittsburgh, PA, US | Unifers