Kristin D. Bean
Customer loyalty Business Development Leadership Recruiting
- Role
- Customer Loyalty Representative at Aura
- Location
- Visalia-Hanford, US
- LinkedIn followers
- 500 followers
About Kristin D. Bean
As a Cybersecurity Consultant at Aura, the #1 identity protection company in the U.S, my…
Experience
Customer Loyalty Representative
May 2025 — Present
Take inbound customer cancellation calls and retain them as an Aura customer• Make daily outbound calls to existing Aura customers with failed subscription payments• Ensure a high level of customer satisfaction through proactive support and active listening• Address customer concerns and provide solutions• Master evangelizing Aura\'s story and mission to customers• Consult with customers on best practices to better protect their online identity• Identify retention and upsell opportunities by aligning Aura\'s Identity, Privacy and Security solutions with the customer\'s unique needs• Proactively improve knowledge of industry best practices and recent events to ensure you are a trusted resource for customers
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