Kristie Sweeney
Senior Technical Writer at Zendesk
- Role
- Senior Technical Writer at Zendesk
- Location
- Chicago, IL, US
- LinkedIn followers
- 500 followers
Experience
Senior Technical Writer
Jul 2022 — Present · Chicago, IL, US
Zendesk is the champion of great service everywhere for everyone and powers billions of conversations, connecting more than brands with hundreds of millions of customers over telephony, chat, email, messaging, social channels, communities, review sites, and help centers.• Write customer-facing help articles related to authentication, security, apps, integrations, email administration, and user management, using a docs-as-code approach. • Support product initiatives for 12 product managers. • Write product announcements and manage translations.
Education
Northern Illinois University
BA, English
Skills
- Technical Writing
- Cloud Applications
- Software Documentation
- Successfactors
- Technical Documentation
- Instructional Design
- Walkme
- Microsoft Office
- Crm
- Framemaker
- Manuals
- Training
- Technical Communication
- Robohelp
- Online Help
- Web Content
- Project Management
- Madcap Flare
- Saas
- Document Management
- User Experience
- Online Help Development
- Performance Management
- Leadership
- Agile Methodologies
- Ixiasoft Dita Cms
- Dita
- Darwin Information Typing Architecture (Dita)
- Customer Relationship Management (Crm)
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