Kristie Chicki
Principal Project Manager - Events @A2z Events By Personify
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WORK HISTORY
Principal Project Manager - Events @A2z Events By Personify
Key Responsibilities:Consultative Client Support: Deliver world-class services to high-value clients throughout the event lifecycle. Key tasks include:Understanding clients’ event goals and aligning on success criteria.Ensuring timely, accurate event setup and configuration.Supporting ongoing adjustments and troubleshooting complex issues.Advising clients on maximizing software to meet unique workflows.Acting as a subject matter expert on event products and services.Reporting on project health and client satisfaction to leadership.Sales and Business Development Support: Partner with Account Executives to close business with strategic clients and help grow the portfolio.Product Consultation and Feedback:Contribute to the Events portfolio roadmap and product enhancements.Act as a liaison between clients and product teams, gathering and relaying feedback.Develop business use cases and value propositions, collaborating with beta clients on new features and releases.Project Management Excellence:Contribute to the development and implementation of standardized project management processes, tools, and SOPs.Ensure efficient project execution across teams and maintain quality control.Client Escalation and Issue Resolution: Serve as the primary point of escalation for client issues, ensuring rapid and satisfactory resolution in line with organizational standards.Internal Process Improvement: Lead the creation and rollout of internal SOPs, driving efficiency and best practices within the organization.
EDUCATION
Purdue University
BS, Human Resources
SKILLS
ABOUT KRISTIE CHICKI
With over 20 years of cross-discipline experience demonstrating innovation, software savviness and a high-level of organization. I have worked alongside top-level executives and high profile business figures providing key strategies, best practices and recommendations for successful project and events within the Tradeshow Industry. I am equipped with the knowledge and skills to design, develop and execute creative, forward-thinking and attainable large-scale event goals.
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