Kristie Ryan
Executive Director, International Accreditation Operations @Joint Commission International
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WORK HISTORY
Executive Director, International Accreditation Operations @Joint Commission International
US
Lead the JCIA team responsible for accreditation operations processes that support JCI\'s accreditation program and business operations, including information technology, strategic planning, budgeting and financial management, human resources management, and staffing.
EDUCATION
Benedictine University
Bachelor's degree, Political Science and Government
National Louis University
MS, Management and Leadership
SKILLS
ABOUT KRISTIE RYAN
Oversees the management of all pre/post-survey client services activities and processes designed to create a partnered relationship with clients over the three-year accreditation cycle. Provides strategic direction on multiple, complex projects in collaboration with the Information Technology (IT) department to design, implement, and enhance the technology system and applications for international accreditation/certification that provide for efficient, effective work processes and user-friendly applications that support the International Healthcare Organization (IHCO) customer\'s needs. Provides operational oversight for JCI Accreditation (Beijing) Co. Ltd.Specialties: Salesforce.com, Financial Force PSACertified Project ManagerCertified Green Belt (lean, process/performance improvement)Net Promoter Score methodologySurvey and market/customer research development, including online surveys, telephone interviews, and focus groupsCustomer satisfaction analysis and action planningCertified Change AgentStrategic PlanningGovernment contracting proposal development and managementProject Management
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