Kristie M. Harrell
Payment & Deposit Operations | Certified Lean Six Sigma Black Belt | Driving Process Excellence & Team Growth
- Role
- Payment Operations Group Manager at TD
- Location
- Columbia, SC, US
- LinkedIn followers
- 500 followers
About Kristie M. Harrell
Senior Manager with +20 year portfolio of success driving operations and vital process improvement initiatives across multiple business units. Broad experience in operations management, including budget administration, strategy development and execution, building relationships, and developing leaders for the future. Instrumental in managing start-ups and transformational projects.*Certified Lean Six Sigma Black Belt - NCSU - 2010**Selected for Operations Leadership Academy at TD Bank in 2020* 18 month program developed to enhance the Leadership skills of selected management. Vast array of experience, including:Leadership in Payments, Deposits, Process Consulting and AMLTreasury Management OperationsRisk and ComplianceRelationship Management, specializing in cross-functional transformational projectsImproving the Customer JourneyLean and Six Sigma MethodologiesTransforming Processes:Workflow SystemsApplication Programming Interface (API)Machine Learning Robotic Process EngineeringMarketing:Target Marketing Product Profitability
Experience
Payment Operations Group Manager
Jun 2022 — Present · Lexington, SC, US
Promoted to lead and manage multiple segments within Payment and Deposit Operations. Segments consist of Product Operation Management for ARP Positive Pay, Escrow Direct, Collateral Mgmt, and TD USA Operations; Affiliate Operations for day-2 Canadian Adjustment Ops; Legal, Regulatory and State Reporting including Abandoned Property / Escheatment Operations and Tax Operations (Deposit). Business Management owner for TD Annual Tax Project.
Education
Columbia Southern University
Bachelor’s Degree, Marketing
Vanderbilt University
BAI Graduate School of Retail Banking
2008 — 2010
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