Kristi Doan
ICT Support Analyst at Aesop (L\'Oréal Luxe)
- Role
- Ict Support Analyst (Infrastructure) at Aesop
- Location
- Los Angeles, CA, US
- LinkedIn followers
- 500 followers
About Kristi Doan
I’m a determined problem-solver with a strong foundation in IT infrastructure, systems…
Experience
Ict Support Analyst (Infrastructure)
Jul 2022 — Present · Los Angeles, CA, US
Americas Region - USA, Canada, Brazil (2023) • Manage and support 50+ retail stores and corporate offices, ensuring stable network, POS, and endpoint performance. • Configure, deploy, and maintain Cisco Meraki networks, VPNs, and secure Wi-Fi infrastructure for new and existing locations. • Serve as system administrator for Active Directory and Azure AD, managing user access and lifecycle. • Deploy and manage POS terminals and laptops via Intune / Autopilot, ensuring compliance with enterprise standards. • Provide remote and on-site support for key systems, including Cegid Retail, Microsoft 365, and Ayden, utilizing TeamViewer and Bomgar for secure remote access. Manage incidents and service requests through JIRA and ServiceNow. • Collaborate with global IT and Store Design teams on new store openings and refurbishments. • Document procedures and configurations in Confluence, contributing to IT knowledge management. • Support L’Oréal Digital Workplace Migration, facilitating smooth endpoint transitions.
Education
UC Irvine
Bachelor of Arts - BA
Cosumnes River College
Journalism
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