Kristian Williams
Divisional Director - Sjp Online Services @St. James's Place
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WORK HISTORY
Divisional Director - Sjp Online Services @St. James's Place
EDUCATION
The Institute of Direct and Digital Marketing
Cert. Digital Marketing, Digital, Marketing, Social Media, Analytics, Affliates
Brunel University of London
1.0, BSc Multimedia Technology & Design
The Knowledge Academy
Certified Agile Product Owner
The Open University
Professional Certificate in Management (MBA Level1), Business, Management
SKILLS
ABOUT KRISTIAN WILLIAMS
With over 20 years of experience working with some of the worlds largest businesses, I’m an expert in the fields of digital and customer experience. I understand from many years working client-side the massive challenges faced by businesses trying to respond to ever-changing customer needs and the constant battle to meet and exceed your service performance targets and KPI’s. I’ve been there myself, holding senior positions in globally recognised businesses, including Citibank, Nationwide Building Society and Royal Mail and have developed digital strategies and led customer-focused delivery teams on both small and large transformation programmes, often with multi-million pound budgets. In 2018 I founded Damfino Ltd. A dedicated customer experience consultancy aimed at bringing best practice digital and customer experiences to FTSE 250 businesses. Based in South West England, Damfino offers customer experience consultancy services, customer journey mapping, service design, user experience, project and programme management as well as digital design services to our clients.Damfino believes that all business no matter their size can create truly compelling, connected customer experiences that deliver value for both customers and businesses, rivalling even the largest of businesses.
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