Kristian Tungol

About Kristian Tungol

With 18 years of diverse experience in IT, legal, health, and corporate communications, I bring a holistic approach to my role as a Client Success Manager in the Chicagoland area. My background equips me with a unique blend of technical expertise, strategic thinking, and communication skills, essential for driving meaningful client relationships and achieving business goals.As a Client Success Manager, my goal is to bridge the gap between clients\' needs and our company’s solutions, ensuring a seamless experience from onboarding through long-term engagement. I’m passionate about helping clients maximize the value of our offerings by understanding their objectives, identifying opportunities for growth, and proactively addressing challenges. My approach is rooted in trust, responsiveness, and a commitment to delivering measurable results that align with clients\' success metrics.With advanced degrees in cybersecurity and writing, rhetoric & discourse, I have the skills to navigate complex technical landscapes and communicate effectively with both technical and non-technical stakeholders. This combination allows me to act as a trusted advisor, translating intricate solutions into clear, actionable strategies that empower clients.Whether managing high-stakes projects, optimizing workflows, or delivering customized solutions, I am dedicated to ensuring my clients\' success, fostering collaboration, and driving continuous improvement. Let\'s connect to discuss how I can support your organization in achieving sustainable growth and success.

Experience

1. Client Success Manager

   BDO USA

   Aug 2023 — Present · Oak Brook, IL, US

   This is a primary customer-facing role responsible for customer success by leading program delivery and maintaining strong customer relationships. Role is focused on account relationship and management, customer service, and promoting how Managed Services solutions can address the customer\'s business needs• This role is responsible for building and growing strong, lasting, and successful partnerships with clients• Supports delivery teams and primary point of contact accountable for day-to-day activities to ensure successful delivery of managed services offerings• Builds and maintains strong IT and Executive-level relationships• Helps lead internal and customer facing communication and coordination in all activities taking place with customers• Reviews all technical requests, projects, processes, and strategic initiatives and is primary client liaison• Gathers, manages, and reports on information on the business and IT objectives for customer organizations to identify customer needs and creates a shared plan to support customer outcomes• Supports the execution of SLAs and responsible for customer deliverables• Guides client-specific processes and communication internally with delivery & operations team• Reports business reviews (monthly/weekly/quarterly) with customer & BDO leadership• Captures customer business requirements and expectations ensuring alignment between BDO & customer• Leads account planning & strategy, budgeting, and roadmap development • Acts as point of escalation for customer • Maintains market, industry, and practice thought leadership awareness for promoting BDO\'s expertise in the market to retain and expand services within existing customers• Reviews and oversees contract and change requests, negotiates terms of contracts• Supports growth of existing client recurring and project revenue individually and through co-selling to meet defined practice goals• Guides opportunities as they are identified supporting customers initiatives

Education

• DePaul University Jarvis College of Computing and Digital Media

  Master of Science - MS, Cybersecurity

  2017 — 2020

• DePaul University

  Bachelor of Arts (B.A.), Public Relations, Advertising, and Applied Communication

  2003 — 2007

• DePaul University

  Master of Arts (M.A.), Rhetoric and Composition/Writing Studies

  2011 — 2013

Skills

• Word
• Css
• Cloud Computing
• Python
• Gap Analysis
• Eforms
• User Experience
• Dreamweaver
• Illustrator
• Google Analytics
• Photoshop
• New Media
• Xhtml
• Information Architecture
• Excel
• Background Checks
• Jira
• Javascript
• Html 5
• Microsoft Office
• Onboarding
• Powerpoint
• Microsoft Excel
• Technical Writing
• Html
• Adobe Illustrator
• Salesforce.com
• Web Design
• Adobe Acrobat Pro
• Web Applications
• Web Development
• Indesign
• Salesforce
• Wordpress
• Implementation
• Html5
• Cisco
• Integration
• Data Compare
• Final Cut