Kristiann Batt
Information And Cybersecurity Engineering Professional
- Role
- Quality Assurance Specialist at DriveTime
- Location
- Mesa, AZ, US
- LinkedIn followers
- 500 followers
About Kristiann Batt
I am currently making a career transition into the Information Technology field with a…
Experience
Quality Assurance Specialist
Jan 2023 — Present · Mesa, AZ, US
Consistently exceed all department goals on a monthly basis• Assess recorded phone conversations for accuracy, professionalism, and adherence to company policies• Evaluate communication skills, problem-solving abilities, and compliance to script guidelines during interactions• Provide detailed feedback to agents on their strengths and areas for improvement, contributing to their professional development• Collaborate with team leads and managers to identify training needs and develop targeted coaching plans• Prepare and present regular reports to management, highlighting trends, performance metrics, and actionable insights for process improvement
Education
University of California, Berkeley
Professional Certification, Information & Cybersecurity Engineering
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