Kristi Vanwinkle
Senior Director of Technical Support @Meal Ticket
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WORK HISTORY
Senior Director of Technical Support @Meal Ticket
Boise, ID, US
EDUCATION
Longview
Accounting
SKILLS
ABOUT KRISTI VANWINKLE
As the Senior Director of Technical Support at Meal Ticket, a leading SaaS platform for foodservice operators and distributors, I lead a team of support specialists who provide exceptional customer service, technical assistance, and product training to our clients. With over 8.5 years of experience in SaaS support, I have a strong background in problem solving, project management, CRM products, SQL, Salesforce, cross company collaboration and communication, event planning, training, presentations and a strong analytics background.My mission is to create a culture of customer success, satisfaction, and loyalty, by ensuring that our support team delivers fast, friendly, and effective solutions to our clients\' needs and challenges. I also collaborate with the product, engineering, and marketing teams to provide feedback, insights, and recommendations on how to improve our platform\'s features, functionality, and usability. I am passionate about SaaS products, margin management, and the customers’ experience, and I am always eager to learn new skills and technologies.
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