Kristi Thompson Baker
Operational Excellence Expert and Problem Solver in all aspects of life.
- Role
- Director, Us Customer Experience Center of Excellence at Elanco
- Location
- Greenfield, IN, US
- LinkedIn followers
- 500 followers
About Kristi Thompson Baker
My passion for science and lifelong learning has instilled in me a deep analytical ability, which I leverage to transform complex challenges into streamlined, actionable strategies. This approach extends to my leadership philosophy, where I focus on empowering teams and fostering a culture of innovation. I thrive on leading complex, high-impact projects and driving operational efficiencies. Ultimately, I\'m driven by the desire to make a tangible difference: optimizing processes, building high-performing teams, and delivering data-driven insights. I believe that strategic foresight, adaptability, and a relentless pursuit of excellence are essential leadership qualities, and I strive to embody these principles in every endeavor.
Experience
Director, Us Customer Experience Center of Excellence
Apr 2023 — Present · Greenfield, IN, US
Build and lead a new team of subject matter experts into a high-functioning and agile Center of Excellence which supports the US Commercial business by providing services, training, insights, standardized best practices and processes to ensure seamless operation across key systems and functions.Provide leadership, direction, and guidance that will enable successful completion of goals for all continuous improvement and transformational projects to deliver an excellent customer experience.Collaborate with business leaders to prioritize business strategies, oversee and drive strategic business initiatives, and support day-to-day operations for business delivery.
Education
Cape Central High School
Diploma
1991 — 1994
Purdue University
PhD, Animal Nutrition
2001 — 2005
University of Missouri-Columbia
Bachelor of Science (BSc), Animal Sciences
1996 — 2001
Skills
- Biotechnology
- Pharmaceutical Industry
- Regulatory Affairs
- Science
- Life Sciences
- Agriculture
- Microbiology
- Strategic Planning
- Veterinary Medicine
- Management
- R&D
- Lifesciences
- Agribusiness
- Veterinary
- Research
- Nutrition
- Data Analysis
- Data Mining
- Big Data
- Animal Nutrition
- Animal Science
- Analytics
- Lean Six Sigma
- Research and Development (R&D)
- Vaccines
- Statistical Data Analysis
- Data Scientist
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