Kristi Lawrence
IT Support Leader, Customer and Employee Experience Advocate, IT Service Management Leader
- Role
- Manager - IT End User Services at Tyler Technologies
- Location
- Detroit, MI, US
- LinkedIn followers
- 500 followers
About Kristi Lawrence
Exceptional IT business professional with a strong sense of personal responsibility, achievement, and dedication to a job well done. More than twenty years of growth within the IT Support leadership space with extensive knowledge around planning, implementation and support of hardware, software, and efficiency in processes. Strong focus on internal and external customer and employee experience. ITIL V3 Certified HDI - District President (2021-Present)- Local Officer (20••••21)Areas of Expertise:Leadership Metrics Development Budget ManagementEmployee Experience Customer Experience Lean Six SigmaIT Service Management. Compliance Management ITIL LifecycleRelationship Management. Process Design & Management. Project Management
Experience
Manager - IT End User Services
Nov 2022 — Present · Troy, MI, US
Education
Northwood University
BBA, Management
2007 — 2009
Skills
- Process Improvement
- Documentation
- Problem Solving
- Customer Relations
- Compliance Management
- Situational Leadership
- Meeting Management
- Process Management
- Relationship Development
- Attention to Detail
- Itil V2 Foundations Certified
- Incident Management
- Knowledge Management
- Lean Six Sigma
- Project Management
- Business Process Design
- Leadership
- Team Building
- Itil Process Implementation
- Metrics Definition
- Customer Service
- Software Documentation
- Itil
- Troubleshooting
- IT Service Management
- Citrix
- Management
- Training
- Technical Support
- Performance Management
- Team Leadership
- Pmo
- Event Management
- Sdlc
- Customer Satisfaction
- Call Centers
- Outsourcing
- Team Management
- Hardware
- Program Management
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